FAQ
Q: What are the show hours?
A: Saturday (General admission) 8:30 a.m. to 5 p.m. and Sunday (General admission) 10 a.m. to 5p.m.
Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 10 or more people. All group sales must be placed and paid in one order; the deadline to place group orders is July 12. Please contact us for more information: tickets@makeupmag.com
Q: May I purchase tickets at the door?
A: Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are:
1 day ticket $40 CAD + HST
2 day ticket $70 CAD + HST
Child ticket (Under 12) $20 CAD + HST
Q: What are the presale ticket prices?
A: Prices until June 18, 2012 (5 p.m. PDT)
Regular tickets: 1 day/ $30 CAD
2 day/ $50 CAD
Prices from June 19 to July 18, 2012 (5:00 p.m. PDT)
Regular tickets: 1 day/ $35 CAD
2 day/ $60 CAD
NOTE: Your bank may charge conversion fees.
Q: What are the age requirements for the child ticket?
A: The child ticket is for children ages five to twelve and includes admission to the public hours (exhibit floor, keynote speakers and classes). Children under five years old are free, and any child twelve years old and younger must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.
Q: I haven’t received my tickets. What do I do?
A: Please login to your www.makeupmag.com account to view and print your ticket confirmation. Please bring your e-ticket or order confirmation along with picture ID to check in at the show at the Online Pre-Sale Ticket desk.
Q: Where do I pick up my tickets?
A: If you have purchased tickets online you will pick up your tickets at the show. There will be an Online Pre-Sale Ticket desk at the main entrance to the show on July 23 and 24. Please be sure to bring a copy of your receipt and picture ID.
Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it, along with your picture ID, to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our new software and you’ll be given a wristband that allows access to the show. This process should greatly reduce the time it takes to process our attendees.
Q: Is there parking onsite?
A: The Vancouver Convention Centre has ample, on-site paid parking, as well as nearby parking.
Q: What is the address of the Vancouver Convention Centre?
A: 1055 Canada Place, Vancouver, British Columbia
Q: How do I change my ticket to a different day?
A: Tickets may be changed until Thursday at 5 p.m. prior to the show. Please email your full name, order # and which day you would like to change to. Send email to jennifer@makeupmag.com.
Q: I can’t go to the show, may I get a refund?
A: Tickets are NON-REFUNDABLE as stated on our website. No exceptions.
Q: I can’t go to the show, may I give my ticket to a friend?
A: Yes, you may give your ticket to a friend but you must contact us with the change, as well as send your friend with a copy of the original receipt. You must fax or email your written request—including your order #, full name and name of person transferring to—by Thursday before the show, at 5 p.m. PDT. Fax = 360-885-1836, Email = tickets@makeupmag.com.
The two-day tickets, however, can not be split. You can not give your ticket to someone after you have already used it.
Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.
