FAQ

Q: What are the show hours?
A: Friday (Pro-Card holders only) Time TBD; Saturday (General admission) 8:30 a.m. to 5 p.m.; and Sunday 10 a.m. to 5 p.m. General admission hours require tickets for entry.

Q: Is IMATS open to the public?
A: Yes, the Saturday and Sunday General admission hours are open to the public, where indicated. IMATS Pro-Card Events are only open to Make-Up Artist magazine Pro-Card holders, and the date and times vary by city. We reserve the right to refuse service.

Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 10 or more people. All group sales must be placed and paid in one order; the deadline to place group orders is April 1. Please contact us for more information: tickets@makeupmag.com.

Q: May I purchase tickets at the door?
A: Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are:
    1-day ticket:    $70 USD
    2-day ticket:    $90 USD 

Q: What are the presale ticket prices?
A: Prices until April 3, 2014 (5 p.m. PDT)
    Regular tickets: 1 day: $55 USD
                            2 day: $75 USD
 

Please note: A limited number of tickets will be sold. Please be aware that our New York show has sold out every year. 

Q: How do I transfer my ticket?
A: Buyer Beware: Make-Up Artist magazine and IMATS can not be held liable for tickets purchased through a third party (i.e. Ebay, Facebook, Craigslist, anyone other than IMATS, etc.)

Ticket transfer deadline is Thursday, April 3 at 10 a.m. EDT. Transfers will not be accepted after the deadline, no exceptions. Tickets may only be transferred once and must be done by the original purchaser only. To transfer your ticket please email our ticketing manager, Jennifer McDonald, at jenniferm@kpgmedia.com Please reference the order number, original purchaser's name and the name of the person you are transferring to. Once your ticket transfer request has been received a confirmation e-mail stating your order has been notated will be sent. Transferred ticket holders must present the required documentation or they will not be honored at the door. The new ticket holder must present the original e-ticket, note of transfer and photo ID. E-tickets may only be scanned and used once. If your ticket has already been scanned you will be denied entry.

Please note: Two-day tickets must be used by the same person. They cannot be split into two one-day tickets. If you have purchased multiple tickets on one order the entire order must be transferred. We cannot separate tickets to multiple people. Only tickets that have not been used may be transferred. For example, you may not use your two-day ticket to attend a show on Saturday and then transfer that ticket to your friend for Sunday.

Q: Do you offer child tickets?
A: No. As of Sept. 5, 2012, we no longer offer child tickets to IMATS events. Children ages 6 and under are free. Anyone ages 7 and older must purchase a general admission ticket, and all children under the age of 16 must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.

Q: How may I purchase Exhibit Floor Only tickets?
A: As of 2012 we no longer offer Exhibit Floor Only tickets.

Q: I haven’t received my e-tickets. What do I do?
A: Please login to your www.makeupmag.com account to view and print your ticket confirmation. Please bring your e-ticket or order confirmation along with picture ID to check in at the Online Pre-Sale Ticket desk.

Q: Where do I pick up my tickets?
A: If you have purchased tickets online you will pick up your tickets at the show. There will be an Online Pre-Sale Ticket desk at the main entrance to the show. Please be sure to bring your e-ticket, a copy of your receipt and picture ID.

Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our software, and you’ll be given a wristband that allows access to the show.

Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at registration. This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.

Q: I am a make-up IATSE union member. How do I get into the show?
A: Union members receive complimentary tickets to all IMATS. To receive this benefit you must have a Make-Up Artist Gold Pro Card. All I.A.T.S.E. make-up artists are eligible for the card. To apply, artists simply fill out a short online form and submit it with images of their union cards and photo IDs. This card will immediately identify IA make-up artists as people we hold in high regard. It will provide cardholders with special services and perks. To apply please click here.

Q: What is the Make-Up Artist Pro Card application deadline for IMATS New York 2014?
A: In order to get approved in time for IMATS New York 2014, your application needs to be submitted by March 17 at 5 p.m. PDT. You may still apply for the Pro Card however it may not be processed in time for the show.

Q: Is there parking onsite?
A: Visit the Travel page for details.

Q: How may I change my ticket to a different day?
A:  Tickets can not be changed to a different day. If you cannot attend the day of your ticket, you may transfer it to another person. Please see "Q: I can’t go to the show, may I give my ticket to a friend?"

Q: How do I upgrade my ticket from a one-day to a two-day?
A: You may upgrade your ticket at the show's box office by paying the difference between a one-day and a two-day ticket if the show is not sold out. Make sure to bring your one-day e-ticket confirmation or box-office receipt.

Prior to the Thursday before the show, you may upgrade tickets (if the show is not sold out) by calling the Registration Manager at 360-882-3488, ext. 101.

Q: I can’t go to the show, may I get a refund?
A:  Tickets are NON-REFUNDABLE as stated on our website. No exceptions.

Q: I can’t go to the show, may I give my ticket to a friend?
A: Yes, please see "How do I transfer my ticket?" above.

The two-day tickets, however, can not be split. You can not give your ticket to someone after you have already used it.

Please note: Make-Up Artist magazine and IMATS can not be held liable for tickets purchased through a third party.

Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine items at the show?

A: We can only accept cards with Visa, Master Card, American Express or Discover logos.

Q: Do you offer a certificate of attendance for IMATS?
A: No we do not offer certification at this time.

Q: Do I need a ticket to get into the Pro-Card Event?
A: No, you will just need your Make-Up Artist Pro Card. Bring your card and photo ID to the Registration desk at the event, and they will check you in. Visit the Pro-Card Event page for more details.

Q: How do I RSVP to the Pro-Card Event?
A: You no longer need to RSVP to attend the event. All you need to do is show your Make-Up Artist magazine Pro Card and photo ID at the Registration counter. For more information about the event please click here.

Q: May I bring a guest to the Pro-Card Event?
A: Yes, Make-Up Artist Pro-Card holders are allowed one guest. Guest must arrive and check-in with Pro-Card holder for admittance. 

Q: How do I upgrade my Make-Up Artist Pro Card?
A: The Gold Pro Card is exclusively for make-up artists affiliated with a trade union or make-up effects shops, who are represented by an agency or who work in theater. Email your request for an upgrade to pro@makeupmag.com.

Q: What other benefits do I have as a Make-Up Artist Pro-Card holder?
A: Visit makeupmag.com/pro for a list of Pro-Card benefits.

Q: How can I get a Make-Up Artist Pro Card?
A: For more information or to apply please visit makeupmag.com/pro.

Q: What is the Platinum Pro Card?
A: This is our highest-level, invitation-only card. It's awarded to select individuals for their leadership and their contributions to the industry. Applications are not accepted for this card.

Q: May I bring a pet to the show?
A: No pets are allowed at IMATS. Only service animals are permitted into the event.

Q: Is it possible that IMATS could sell out?
A: Yes. We have sold out tickets before the show started, for several years. We strongly advise that you purchase tickets online as soon as possible. Also, we highly recommend buying event tickets before booking your flight or hotel. Once a day is sold out, tickets are not available to purchase at the door or through Make-Up Artist magazine's office.

Q: What is the address of Pier 94?
A: 711 12th Ave., New York, NY 10019