FAQ
Q: What are the show hours?
A: Friday (Pro Card holders only) 6 to 8:30 p.m.; Saturday (General admission) 8:30 a.m. to 5 p.m.; and Sunday (General admission) 10 a.m. to 5 p.m.
Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information: tickets@makeupmag.com
Q: May I purchase tickets at the door?
A: Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are:
1-day ticket: $50 USD
2-day ticket: $80 USD
Child ticket (under 12): $20 USD
Q: What are the age requirements for the child ticket?
A: The child ticket is for children ages five to twelve and includes admission to the public hours (exhibit floor, keynote speakers and classes). Children under five years old are free, and any child twelve years old and younger must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.
Q: What are the presale ticket prices?
A: Prices until May 21, 2012 (5 p.m. PDT)
Regular tickets: 1 day/ $40 USD
2 day/ $70 USD
Prices from May 22 to June 21, 2012 (5:00 p.m. PDT)
Regular tickets: 1 day/ $45 USD
2 day/ $75 USD
Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it, along with your picture ID, to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our new software and you’ll be given a wristband that allows access to the show. This process should greatly reduce the time it takes to process our attendees.
Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at registration with your photo ID. This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.
Q: Do I need a ticket to get into the Pro-Card Event?
A: No, you will just need your Make-Up Artist Pro Card. Bring your card and photo ID to the registration desk at the event, and they will check you in. Visit the Pro-Card Event page for more details.
Q: I haven’t received my e-ticket(s). What do I do?
A: Please login to your www.makeupmag.com account to view and print your ticket confirmation. Please bring your e-ticket or order confirmation along with picture ID to check in at the show at the Online Presale Ticket desk.
Q: What is the difference between a Regular ticket and an Exhibit Floor Only ticket?
A: An Exhibit Floor Only ticket will only allow you on the exhibit floor. It does not include access to the educational classes or keynote speakers.
Q: Is there parking onsite?
A: There is limited parking at the convention center. There is a charge of approximately $9.00 per day and additional parking at Paseo Colorado across the street for a fee of $12.00.
Q: What is the address of the Pasadena Convention Center?
A: 300 E Green St, Pasadena, CA 91011
Q: How do I change my ticket to a different day?
A: Tickets may be changed until Monday, June 18 at 5 p.m. PDT. Please email your full name, order # and which day you would like to change to. Please send email to: jennifer@makeupmag.com.
Q: I can’t go to the show, may I get a refund?
A: Tickets are NON-REFUNDABLE as stated on our website. No exceptions.
Q: I can’t go to the show, may I give my ticket to a friend?
A: Yes, you may give your ticket to a friend but you must contact us with the change, as well as send your friend with a copy of the original receipt. You must fax or email your written request—including your order #, full name and name of person transferring to—by Monday, June 18 at 5 p.m. PDT. Fax = 360-885-1836, Email = tickets@makeupmag.com.
The two-day tickets, however, can not be split. You can not give your ticket to someone after you have already used it.
Q: How do I get a Department Head pass?
A: Department Head badges will only be given out to those who have already completed the form and returned it by Friday, June 11.
Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.
Q: What is the Make-Up Artist Pro Card application deadline for IMATS Los Angeles 2012?
A: In order for your Pro Card to get mailed to you in time for IMATS Los Angeles 2012, once you are approved, your application needs to be submitted by May 25 at 5 p.m. PDT. The deadline to get approved in time to pick up your card at the show is June 18 at 5 p.m. PDT.
Q: Are master classes being offered during IMATS Los Angeles?
A: Yes, they are being offered. Visit the Master Classes page for more info.
Q: How much are the 2012 master classes?
A: Prices are TBD. Visit the Master Classes page for more info.
Q: What is the class size for each master class?
A: Each master class is capped at 20 students maximum.
Q: What should I bring to the master class?
A: Participants need to bring their own kits, brushes and any other tools they find necessary. They are also expected to bring their own models; the price of a master class includes admission for one model per student. If a student would rather work on his/her own face, that is fine as well.
Q: May I reserve my master class space during IMATS?
A: No because the master classes happen Friday, June 22 before IMATS Los Angeles actually starts.
Q: Do I need an IMATS ticket to attend a master class?
A: No you do not. Master class tickets must be purchased separately. Visit the Master Classes page for info. on how to purchase tickets.
