1. Q: When will tickets go on sale?
A: For Make-Up Artist Pro-Card holders: July 16, 2014
For General-Admission tickets: July 23, 2014
2. Q: What are the show hours?
A: Friday (Pro-Card holders only) time TBD; Saturday (General admission) 8:30 a.m. to 5 p.m.; and Sunday (General admission) 10 a.m. to 5 p.m.
3. Q: Is IMATS open to the public?
A: Yes, the Saturday and Sunday hours are open to the public. IMATS Pro-Card Events are only open to Make-Up Artist magazine Pro Card holders, and the date and times vary by city. We reserve the right to refuse service.
4. Q: Do you offer group sales?
A: Group sales are no longer available. If you are with a make-up school, students can apply for the Make-Up Artist Edu Card which allows discounts on tickets as well as access to the Pro-Card Events in select cities.
5. Q: May I purchase tickets at the door?
A: No. This show sells out every year before the event dates, so no tickets will be available at the door.
6. Q: Do you offer child tickets?
A: No. As of Sept. 5, 2012, we no longer offer child tickets to IMATS events. Children ages 6 and under are free. Anyone ages 7 and older must purchase a general admission ticket, and all children under the age of 16 must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.
7. Q: What are the presale ticket prices?
A: Prices until Jan. 15, 2015 (5 p.m. PST)
Regular tickets: 1 day: $50
2 day: $75
>Additional, nonrefundable service fees apply.
Please note: A limited number of tickets will be sold. Please be aware the show will likely sell out.
8. Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your QR-coded e-ticket will then be emailed to you. Print your e-ticket confirmation and bring it to the Registration desk at the show. Your confirmation will be scanned into our software, and you’ll be given a wristband that allows access to the show.
9. Q: Why does the tickets link take me to a different website?
A: As of Dec. 10, 2013 we are working with the ticketing company ShowClix to sell our tickets, and you will be directed to their website.
10. Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at Registration. This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.
11. Q: May I pick up my wristband for Saturday and/or Sunday on Friday?
A: No, at this time early check-in is not available. You must check-in the same day as your ticket. Example: You bought a One-Day ticket for Saturday, so you must check in Saturday.
12. Q: I haven’t received my e-ticket(s). What do I do?
A: Please click here to login to your account to view and print your ticket confirmation. For detailed instructions, please visit the ShowClix page.
You are required to bring your e-ticket to check in at the show's Registration desk.
13. Q: Is there parking onsite?
A: There is limited parking at the convention center. There is a charge of approximately $10 per day and additional parking at Paseo Colorado across the street for a fee. Please visit the Travel page for details.
14. Q: How may I change my ticket to a different day?
A: Tickets can be swapped to a different day if they are not already sold out. If tickets are sold out no changes can be made. To swap tickets, please call IMATS at 360-882-3488, ext. 101 or ShowClix at 1-888-71-TICKETS.
15. Q: I used the wrong email address when processing an order. How may I change that?
A: For your security, we do not allow customers to change the email address on an account without logging in to the account. If you contact the ShowClix Customer Care department, however, they can verify your identity and help you set up the correct email address for your account. Call ShowClix at 1-360-882-3488 or 1-888-71-TICKETS today.
16. Q: What if my name is not on the ticket(s)?
A: If the ticket is not in your name you need to have the ticket purchaser change the name on your ticket(s), please visit the ShowClix My Tickets page and follow the steps to edit and reprint your tickets. Please keep in mind that any individual will be granted access to the event under another individual’s ticket reservation (i.e. you will be allowed in even if the ticket says your friend's name). However, IMATS reserves the right to ask for identification in relation to the tickets, if there is a discrepancy with the tickets (i.e. any fraudulent activity) or if the tickets are set to be picked up at Registration. Photo I.D. will be required.
17. Q: I can’t go to the show, may I get a refund?
A: Tickets are NONREFUNDABLE as stated on our website. No exceptions.
18. Q: How do I change the name on my ticket(s)?
A: If you need to change the name on your tickets for any reason (gifts, exchanges, etc.), please visit the ShowClix My Tickets page and follow the steps to edit and reprint your tickets.
Please note: Make-Up Artist magazine and IMATS does not authorize third-party sales and will not guarantee tickets purchased through a third party. For complete Terms of Service please click here.
19. Q: I am a make-up IATSE union member. How do I get into the show?
A: Union members receive complimentary tickets to all IMATS. To receive this benefit you must have a Make-Up Artist Gold Pro Card. All IATSE make-up artists are eligible for the card. To apply, artists simply fill out a short online form and submit it with images of their union cards and photo IDs. This card will immediately identify IA make-up artists as people we hold in high regard. It will provide cardholders with special services and perks. To apply please visit the Make-Up Artist Pro-Card page.
After you have been assigned a Pro Card, you must register for tickets by going to the IMATS Los Angeles tickets page, entering your Pro-Card information and selecting the event tickets you would like.
20. Q: I already have my Make-Up Artist Pro Card. Do I need to buy a ticket?
A: You will need to register for a ticket by going to the IMATS Los Angeles tickets page, entering your Pro-Card information and selecting the event tickets you would like. At the show, you will check in at the Pro-Card members line at the Registration desk. You must provide your Make-Up Artist Pro Card, your ID and your ticket(s) when you check in.
21. Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine or IMATS items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.
22. Q: What type of payments do vendors accept?
A: It depends on the vendor. Most accept cash or credit cards. You should contact the individual vendor to find out for sure.
23. Q: Where can I find information on master classes?
A: Visit the Master Classes page (under Classes & Events) for more info.
24. Q: What should I bring to the master class?
A: Visit the Master Classes page (under Classes & Events) for more info.
25. Q: May I reserve my master class space during IMATS?
A: No because the master classes happen the Friday before IMATS Los Angeles actually starts.
26. Q: Do I need an IMATS ticket to attend a master class?
A: No you do not. Master class tickets must be purchased separately. Visit the Master Classes page for info. on how to purchase tickets.
27. Q: Do you provide a certificate of attendance for IMATS?
A: No we do not offer certification at this time.
28. Q: Do I need a ticket to get into the Pro-Card Event, and how do I register for the event?
A: Yes, pre-registration is required. Make-Up Artist Pro-Card holders will need to register for a ticket to the Pro-Card Event. Visit the IMATS Los Angeles tickets page, enter your Pro-Card information and select the event tickets you would like. At the show, you will check in at the Pro-Card members line at the Registration desk. You must provide your Make-Up Artist Pro Card, your ID and your ticket(s) when you check in.
29. Q: May I bring a guest to the Pro-Card Event?
A: Please visit the Pro-Card Event page for details on Pro-Card ticket allotments. Guests may be allowed depending on the city and Pro-Card type.
30. Q: How can I get a Make-Up Artist Pro Card?
A: For more information or to apply please visit makeupmag.com/pro.
31. Q: May I bring a pet to the show?
A: No pets are allowed at IMATS. Only service animals are permitted into the event.
32. Q: Is it possible that IMATS could sell out?
A: Yes. We have sold out tickets before the show started, for many years. We strongly advise that you purchase tickets online as soon as possible. Also, we highly recommend buying event tickets before booking your flight or hotel. Once a day is sold out, tickets are not available to purchase at the door or through Make-Up Artist magazine's office.
33. Q: What is the address of the Pasadena Convention Center?
A: 300 E Green St, Pasadena, CA 91011
>>For additional ShowClix ticket support, please visit the ShowClix FAQ page.