Q: What are the show hours?
A: Friday (Pro-Card holders only) 4 to 7 p.m.; Saturday (General admission) 8:30 a.m. to 5 p.m.; and Sunday (General admission) 10 a.m. to 5 p.m. General admission hours require tickets for entry.
Q: Is IMATS open to the public?
A: Yes, the Saturday and Sunday hours are open to the public. IMATS Pro-Card Events are only open to Make-Up Artist magazine Pro Card holders, and the date and times vary by city. We reserve the right to refuse service.
Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information: firstname.lastname@example.org
Q: May I purchase tickets at the door?
A: Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are (as of 5/16/13):
1-day ticket: $70 USD Sold out as of 1/3
2-day ticket: $90 USD Sold out as of 12/27
As of Dec. 27, NO tickets will be sold at the door.
Q: Do you offer child tickets?
A: No. As of Sept. 5, 2012, we no longer offer child tickets to IMATS events. Children ages 6 and under are free. Anyone ages 7 and older must purchase a general admission ticket, and all children under the age of 16 must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.
Q: What are the presale ticket prices?
A: Prices until Jan. 16, 2014 (5 p.m. PST)
Regular tickets: 1
day/ $48 + $2 service fee USD Sold out as of 1/3
2 day/ $73 + $2 service fee USD Sold out as of 12/27
Please note: A limited number of tickets will be sold. So please be aware the show will more than likely sell out.
Q: How may I purchase Exhibit Floor Only tickets?
A: As of 2012 we no longer offer Exhibit Floor Only tickets.
Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your QR-coded e-ticket will then be emailed to you. Print your e-ticket confirmation and bring it to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our software, and you’ll be given a wristband that allows access to the show.
Q: Why does the tickets link take me to a different website?
A: As of Dec. 10, 2013 we are working with the ticketing company ShowClix to sell our tickets, and you will be directed to their website.
Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at registration. This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.
Q: May I pick up my wristband for Saturday and/or Sunday on Friday?
A: No, at this time early check-in is not available. You must check-in the same day as your ticket. Example: You bought a One-Day ticket for Saturday, so you must check in Saturday.
Q: I haven’t received my e-ticket(s). What do I do?
A: Please click here to login to your account to view and print your ticket confirmation. For detailed instructions, please visit the ShowClix page.
You are required to bring your e-ticket to check in at the show's Online Pre-Sale Tickets desk.
Q: Is there parking onsite?
A: There is limited parking at the convention center. There is a charge of approximately $10 per day and additional parking at Paseo Colorado across the street for a fee.
Q: How do I change my ticket to a different day?
A: The ticket can be swapped to a different day providing tickets are still available. To swap tickets, please call 360-882-3488 or email email@example.com.
Q: I used the wrong email address when processing an order. How may I change that?
A: For your security, we do not allow customers to change the email address on an account without logging in to the account. If you contact the ShowClix Customer Care department, however, they can verify your identity and help you set up the correct email address for your account. Call ShowClix at 1-360-882-3488 or 1-888-71-TICKETS today.
Q: What if my name is not on the ticket(s)?
A: If someone purchased a ticket for you with his/her name on it instead of yours—or if your name is not on the ticket for any reason—you should know that any individual will be granted access to the event under another individual’s ticket reservation (i.e. you will be allowed in even if the ticket says your friend's name). However, IMATS reserves the right to ask for identification in relation to the tickets, but this should only be necessary if there is a discrepancy with the tickets (i.e. any fraudulent activity) or if the tickets are set to be picked up at Registration.
If you are going to an event and plan to pick up Registration tickets under someone else's name, we recommend having that person change the name on the tickets in their account. You can change the name on a ticket on your ShowClix My Tickets account.
Q: How do I upgrade my ticket from a one-day to a two-day?
A: Tickets can no longer be upgraded (as of Dec. 2013). You will need to purchase a ticket for the second day at this time.
Q: I can’t go to the show, may I get a refund?
A: Tickets are NONREFUNDABLE as stated on our website. No exceptions.
Q: How do I change the name on my ticket(s)?
A: If you need to change the name on your tickets for any reason (gifts, exchanges, etc.), please click here to follow the steps to edit and reprint your tickets.
Please note: Make-Up Artist magazine and IMATS cannot be held liable for tickets purchased through a third party.
Q: I am a make-up IATSE union member. How do I get into the show?
A: Union members receive complimentary tickets to all IMATS. To receive this benefit you must have a Make-Up Artist Gold Pro Card. All IATSE make-up artists are eligible for the card. To apply, artists simply fill out a short online form and submit it with images of their union cards and photo IDs. This card will immediately identify IA make-up artists as people we hold in high regard. It will provide cardholders with special services and perks. To apply please visit the Make-Up Artist Pro-Card page.
After you have been assigned a Pro Card, you must register for tickets by going to the IMATS Los Angeles tickets page, entering your Pro-Card information and selecting the event tickets you would like.
Q: I already have my Make-Up Artist Pro Card. Do I need to buy a ticket?
A: You will need to register for a ticket by going to the IMATS Los Angeles tickets page, entering your Pro-Card information and selecting the event tickets you would like. At the show, you will check in at the Pro-Card members line at the Registration desk. You must provide your Make-Up Artist Pro Card, your ID and your ticket(s) when you check in.
Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine or IMATS items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.
Q: What type of payments do vendors accept?
A: It depends on the vendor. Most accept cash or credit cards. You should contact the individual vendor to find out for sure.
Q: What is the Make-Up Artist Pro Card application deadline for IMATS Los Angeles 2014?
A: In order to get approved in time for IMATS Los Angeles 2014, your application needs to be submitted by Jan. 2, 2014 at 5 p.m. PST.
Q: Where can I find information on master classes?
A: Visit the Master Classes page (under Classes & Events) for more info.
Q: What should I bring to the master class?
A: Visit the Master Classes page (under Classes & Events) for more info.
Q: May I reserve my master class space during IMATS?
A: No because the master classes happen Friday, Jan. 17 before IMATS Los Angeles actually starts.
Q: Do I need an IMATS ticket to attend a master class?
A: No you do not. Master class tickets must be purchased separately. Visit the Master Classes page for info. on how to purchase tickets.
Q: Do you provide a certificate of attendance for IMATS?
A: No we do not offer certification at this time.
Q: Do I need a ticket to get into the Pro-Card Event?
A: Yes, you will just need to register for a ticket to the Pro-Card Event. Visit the IMATS Los Angeles tickets page, enter your Pro-Card information and select the event tickets you would like. At the show, you will check in at the Pro-Card members line at the Registration desk. You must provide your Make-Up Artist Pro Card, your ID and your ticket(s) when you check in.
Q: How do I register for the Pro-Card Event?
A: Make-Up Artist Pro-Card holders will need to register for a ticket to the Pro-Card Event. Visit the IMATS Los Angeles tickets page, enter your Pro-Card information and select the event tickets you would like.
Q: May I bring a guest to the Pro-Card Event?
A: Make-Up Artist Gold and Platinum Pro-Card holders are allowed one guest. Guest must arrive and check in with the Pro-Card holder at the Registration desk for admittance. All other Pro-Card holders will not be allowed a guest at this time.
Q: How do I upgrade my Make-Up Artist Pro Card?
A: The Gold Pro Card is exclusively for make-up artists affiliated with a trade union or make-up effects shops, who are represented by an agency or who work in theater. Email your request for an upgrade to firstname.lastname@example.org.
Q: What other benefits do I have as a Make-Up Artist Pro-Card holder?
A: Visit makeupmag.com/pro for a list of Pro-Card benefits.
Q: How can I get a Make-Up Artist Pro Card?
A: For more information or to apply please visit makeupmag.com/pro.
Q: What is the Platinum Pro Card?
A: This is our highest-level, invitation-only card. It's awarded to select individuals for their leadership and their contributions to the industry. Applications are not accepted for this card.
Q: May I bring a pet to the show?
A: No pets are allowed at IMATS. Only service animals are permitted into the event.
Q: Is it possible that IMATS could sell out?
A: Yes. We have sold out tickets before the show started, for many years. We strongly advise that you purchase tickets online as soon as possible. Also, we highly recommend buying event tickets before booking your flight or hotel. Once a day is sold out, tickets are not available to purchase at the door or through Make-Up Artist magazine's office.
Q: What is the address of the Pasadena Convention Center?
A: 300 E Green St, Pasadena, CA 91011
>>For additional ShowClix ticket support, please visit the ShowClix FAQ page.