FAQ

Q:  What are the show hours?
A:   Friday (Pro-Card holders only) Time TBD; Saturday (General admission) 8:30 a.m. to 5 p.m.; and Sunday (General admission) 10 a.m. to 5 p.m. General admission hours require tickets for entry.

Q: Is IMATS open to the public?
A: Yes, the Saturday and Sunday hours are open to the public. IMATS Pro-Card Events are only open to Make-Up Artist magazine Pro Card holders, and the date and times vary by city. We reserve the right to refuse service.

 Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 10 or more people. All group sales must be placed and paid in one order. Please contact us for more information: tickets@makeupmag.com

Q:  May I purchase tickets at the door?
A:  Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are (as of 5/16/13):
    1-day ticket:    $70 USD
    2-day ticket:    $90 USD 

Q: Do you offer child tickets?
A: No. As of Sept. 5, 2012, we no longer offer child tickets to IMATS events. Children ages 6 and under are free. Anyone ages 7 and older must purchase a general admission ticket, and all children under the age of 16 must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.

Q: What are the presale ticket prices?
A: Prices until Jan. 16, 2014 (5 p.m. PST)
    Regular tickets:    1 day/ $50 USD
                               2 day/ $75 USD
   
Please note: A limited number of tickets will be sold. So please be aware the show will more than likely sell out. 
       

Q: How may I purchase Exhibit Floor Only tickets?
A: As of 2012 we no longer offer Exhibit Floor Only tickets.

Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our software, and you’ll be given a wristband that allows access to the show.

Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at registration. This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.

Q:  I haven’t received my e-ticket(s). What do I do?
A:  Please login to your www.makeupmag.com account to view and print your ticket confirmation. Bring your e-ticket or order confirmation to check in at the show at the Online Pre-Sale Ticket desk.

Q:  Is there parking onsite?
A:  There is limited parking at the convention center. There is a charge of approximately $10 per day and additional parking at Paseo Colorado across the street for a fee.

Q: How do I change my ticket to a different day?
A:  Tickets can no longer be changed to a different day. If you cannot attend the day of your ticket, you may transfer it to another person. Please see "Q: I can’t go to the show, may I give my ticket to a friend?"

Q: How do I upgrade my ticket from a one-day to a two-day?
A: You may upgrade your ticket at the show's box office by paying $30 (the difference between a one-day and a two-day ticket) if the show is not sold out. Make sure to bring your one-day e-ticket confirmation or box-office receipt.

Prior to the Thursday before the show, you may upgrade tickets (if the show is not sold out) by calling the Registration Manager at 360-882-3488, ext. 101.

Q: I can’t go to the show, may I get a refund?
A:  Tickets are NON-REFUNDABLE as stated on our website. No exceptions.

Q: I can’t go to the show, may I give my ticket to a friend?
A:  Yes, you may give your ticket to a friend. Just give the person the original e-ticket along with a note of transfer, and they should bring that to the Online Pre-Sale Ticket desk to check in at the show

The two-day tickets, however, can not be split. You can not give your ticket to someone after you have already used it.

Please note: Make-Up Artist magazine and IMATS can not be held liable for tickets purchased through a third party.
 

Q: I am a make-up IATSE union member. How do I get into the show?
A: Union members receive complimentary tickets to all IMATS. To receive this benefit you must have a Make-Up Artist Gold Pro Card. All IATSE make-up artists are eligible for the card. To apply, artists simply fill out a short online form and submit it with images of their union cards and photo IDs. This card will immediately identify IA make-up artists as people we hold in high regard. It will provide cardholders with special services and perks. To apply please click here.

Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.  

Q: What is the Make-Up Artist Pro Card application deadline for IMATS Los Angeles 2014?
A: In order to get approved in time for IMATS Los Angeles 2014, your application needs to be submitted by Dec. 24, 2013 at 5 p.m. PST.

Q: Where can I find information on master classes?
A: Visit the Master Classes page (under Classes & Events) for more info.

Q: What should I bring to the master class?
A: Participants need to bring their own kits, brushes and any other tools they find necessary. They are also expected to bring their own models; the price of a master class includes admission for one model per student. If a student would rather work on his/her own face, that is fine as well.

Q: May I reserve my master class space during IMATS?
A: No because the master classes happen Friday, Jan. 17 before IMATS Los Angeles actually starts.

Q: Do I need an IMATS ticket to attend a master class?
A: No you do not. Master class tickets must be purchased separately. Visit the Master Classes page for info. on how to purchase tickets.

Q: Do you provide a certificate of attendance for IMATS?
A: No we do not offer certification at this time.

Q: Do I need a ticket to get into the Pro-Card Events?
A: No, you will just need your Make-Up Artist Pro Card. Bring your card and photo ID to the Registration desk at the event, and they will check you in. Visit the Pro-Card Event page for more details.

Q: How do I RSVP to the Pro-Card Event?
A: You no longer need to RSVP to attend the event. All you need to do is show your Make-Up Artist magazine Pro Card and photo ID at the Registration counter.

Q: May I bring a guest to the Pro-Card Event?
A: Make-Up Artist Gold and Platinum Pro-Card holders are allowed one guest. Guest must arrive and check-in with the Pro-Card holder for admittance. Standard Pro-Card holders (the white card) will not be allowed a guest at this time.

Q: How do I upgrade my Make-Up Artist Pro Card?
A: The Gold Pro Card is exclusively for make-up artists affiliated with a trade union or make-up effects shops, who are represented by an agency or who work in theater. Email your request for an upgrade to pro@makeupmag.com.

Q: What other benefits do I have as a Make-Up Artist Pro-Card holder?
A: Visit makeupmag.com/pro for a list of Pro-Card benefits.

Q: How can I get a Make-Up Artist Pro Card?
A: For more information or to apply please visit makeupmag.com/pro.

Q: What is the Platinum Pro Card?
A: This is our highest-level, invitation-only card. It's awarded to select individuals for their leadership and their contributions to the industry. Applications are not accepted for this card.

Q: May I bring a pet to the show?
A: No pets are allowed at IMATS. Only service animals are permitted into the event.

Q: Is it possible that IMATS could sell out?
A: Yes. We have sold out tickets before the show started, for many years. We strongly advise that you purchase tickets online as soon as possible. Also, we highly recommend buying event tickets before booking your flight or hotel. Once a day is sold out, tickets are not available to purchase at the door or through Make-Up Artist magazine's office.

Q: What is the address of the Pasadena Convention Center?
A:  300 E Green St, Pasadena, CA 91011