FAQ
Q: What time does the show start and end?
A: Saturday (General admission) 8:30 a.m. to 5 p.m. and Sunday (General admission) 10 a.m. to 5p.m. Pro-only times are Friday, Feb. 3, 2 to 7 p.m.
Q: Do you offer group sales?
A: Yes, we do offer group discounts of 10% off for groups of 15 or more people. All group sales must be placed and paid in one order. Please contact us for more information: tickets@makeupmag.com
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Q: May I purchase tickets at the door?
A: Yes, tickets are available at the door unless they sell out prior to event. Door ticket prices are (VAT included):
One day: £60
Two day: £90
Student one day: £54
Student two day: £75
Child ticket: £24
Q: What are all the ticket prices?
A: Prices until Dec. 28, 2011 (5 p.m. PST)
Regular tickets: 1 day/ £40, 2 day/ £65
Student tickets: 1 day/ £35, 2 day/ £53
Prices from Dec. 29, 2011 to Feb. 2, 2012 (5:00 p.m. GMT)
Regular tickets: 1 day/ £45, 2 day/ £70
Student tickets: 1 day/ £40, 2 day/ £58
Q: What are the age requirements for the child ticket?
A: The child ticket is for children ages five to twelve and includes admission to the public hours (exhibit floor, keynote speakers and classes). Children under five years old are free, and any child twelve years old and younger must be accompanied by an adult. For safety reasons, no strollers are allowed at IMATS.
Q: I haven’t received my tickets. What do I do?
A: Please login to your www.makeupmag.com account to view and print your ticket confirmation. Please bring your e-ticket or order confirmation along with picture ID to check in at the show at the Online Pre-Sale Ticket desk.
Q: Where do I pick up my tickets?
A: If you have purchased tickets online you will pick up your tickets at the show. There will be an Online Pre-Sale Ticket desk at the main entrance to Alexandra Palace on Feb. 4 and 5. Please be sure to bring a copy of your receipt and picture ID.
Q: How do the e-tickets work?
A: It’s easy! Select your ticket(s) and purchase online. A link to your bar-coded e-ticket will then be e-mailed to you. Print your e-ticket confirmation and bring it, along with your picture ID, to the Online Pre-Sale desk at the show. Your confirmation will be scanned into our new software and you’ll be given a wristband that allows access to the show. This process should greatly reduce the time it takes to process our attendees.
Q: How may I move through the entry line even faster?
A: Make sure you print your e-ticket confirmation and have it ready at registration with your photo ID. (Students must present student ID.) This saves our staff the time needed to look up your information. You may also show your Make-Up Artist Pro Card. Click here for application details.
Q: Do I need a ticket to get into the Pro-Card Event?
A: No, you will just need your Make-Up Artist Pro Card. Bring your card and photo ID to the registration desk at the event, and they will check you in. Visit the Pro-Card Event page for more details.
Q: What is the Make-Up Artist Pro Card application deadline for IMATS London 2012?
A: The deadline to get approved in time to pick up your card at the show is Jan. 18 at 5 p.m. PST.
Q: Is there parking onsite?
A: Alexandra Palace provides ample on-site parking free of charge and is also easily accessible by public transportation.
Q: What is the address of the Alexandra Palace?
A: Alexandra Palace is located at Alexandra Palace Way, London N22 7AY
Q: How do I change my ticket to a different day?
A: Tickets can be changed until Thursday at 5 p.m. prior to the show. Please email your full name, order # and which day you would like to change to. Please email to jennifer@makeupmag.com.
Q: I can’t go to the show, may I get a refund?
A: Tickets are NON-REFUNDABLE as stated on our website. No exceptions.
Q: I can’t go to the show, may I give my ticket to a friend?
A: Yes, they may give their ticket to a friend but you must contact us with the change, as well as send them with a copy of the original receipt. You must fax or email your written request—including your order #, full name and name of person transferring to—by Thursday before the show, at 5 p.m. PDT. Fax = 360-885-1836, Email = tickets@makeupmag.com.
The two-day tickets, however, can not be split. You can not give your ticket to someone after you have already used it.
Q: What type of bank or credit cards do you accept to purchase tickets and Make-Up Artist magazine items at the show?
A: We can only accept cards with Visa, MasterCard, American Express or Discover logos.
